Customer who is a Consumer or Entrepreneur with Consumer Rights, may withdraw from the contract without giving any reason within 14 days from the date of delivery. He shall then make a statement of withdrawal and return the Goods to the Store. In order to make a declaration of withdrawal, you can use the contract withdrawal form in the appendix to the Regulations. The deadline shall be deemed to have been met if the Consumer or Entrepreneur with consumer rights sends a statement of withdrawal in writing to the Seller's address or electronically to e-mail: email@example.com, no later than on the last day of the 14-day period. After receipt of a statement of withdrawal in electronic form at the above-mentioned e-mail or postal address, the Seller shall immediately confirm its receipt by sending information to the e-mail address of the withdrawing party. Statement of withdrawal from the contract submitted after the above-mentioned period shall have no legal effect.
Goods should be returned in an unchanged and complete, without traces of use, unless the change was necessary within the limits of ordinary management, i.e. the Consumer or Entrepreneur With Consumer Rights should proceed with the goods, taking into account the need for its possible subsequent return. He shall be liable for any diminution in the value of the Goods resulting from their use beyond what is necessary to determine the nature, characteristics and functioning of the Goods. If the returned Goods are incomplete, or bear traces of use, beyond normal management of the thing, the Store reserves the right to refuse to accept the shipment or reduce the amount returned by the equivalent of the damaged goods, at the choice of the Store.
The right of the Consumer or the Entrepreneur on the rights of the consumer to withdraw from the contract shall not be entitled if the subject of the Order, inter alia, is the thing:
non-refabricated, manufactured to customer specification or used to meet his individual needs;
which after delivery, due to its nature, are inseparable from other things.
Returned goods should be sent back within 14 days of withdrawal from the contract together with a statement of withdrawal to the address of the Store's warehouse, i.e., 39/41 Listonoszy Street, 04-431 Warsaw. A Consumer or an Entrepreneur With Consumer Rights incur only direct costs of returning the Product to the Store (return costs).
In the case of cancellation of the contract, all payments made by the Consumer or Entrepreneur with rights of the consumer, including delivery costs, will be transferred to the Consumer or Entrepreneur with rights of the consumer immediately, but no later than within 14 days from the date of receipt by the Store of the notice of withdrawal.
Reimbursement of payments made by credit card or electronic transfer is made to a bank account from which the payment was made, unless the Customer clearly makes before the return of other instructions for reimbursement not generating additional costs for him (e.g. in the statement of withdrawal).
The Store may withhold the reimbursement of payments received from the Buyer until receipt of ordered goods back from the Buyer or delivery by the Buyer of proof of its return, depending on which event occurs first.
To get the full information about the refund policy please visit our Terms of Service.